Best of Houzz 2019 Service

Frequently Asked Questions

Frequently Asked Questions

Have a question? Just ask!

  1. Why aren’t your prices listed on the website?
    Each of our installation projects and maintenance contracts are tailored specifically to the client’s needs and wishes and require measuring. There is no one-size-fits-all contract, and we meet with each client individually to discuss which services and products will be the best choices. For more information and your free estimate, contact us.

  2. What is your payment policy?
    We accept Checks, PayPal, MasterCard or Visa and have financing options available through John Deere Credit for residential installation projects. Our normal installation procedure is 50% upon contract signing, and the remaining 50% due upon satisfactory completion. Larger projects may require draws after completed phases. For maintenance, we bill monthly after services have been completed. At the end of each month you receive an itemized invoice of completed services. Some services are outside an annualized contract such as mulch, irrigation repairs, etc. and are due within 30 days of completion.

  3. To whom can I direct questions or concerns?
    The manager who proposes your project. The manager is likely to spend a fair amount, if not all their time assisting in performing or overseeing your project will be your main contact. This hands on policy assures attention to detail and provides an open, on going path of communication.

  4. Can you match a competitor’s quote?
    Quite often we can if the quotes and specifications are comparable ‘apples to apples’. Often a large disparity in pricing from one company to another can be due to a number of factors, some of which are not readily visible. Factors being the level of prep work to be provided or the care you are to receive during and after the project. Be wary of low bids as short cuts are usually made, poor quality plant material is used, along with inferior workmanship and little to no soil amendments. You should always check licensing and qualifications as well as comparable references, at a minimum. The term “you get what you pay for” holds true in the landscaping/service industry.